If you're having problems with Three Rings, or you've found something that doesn't work as it should, here's what you need to do:
First - get help locally
The organisation you volunteer at should have nominated one or more "support people" who can help you with all kinds of problems. If you're able to log in, you can get their details here.
If you've forgotten your username or your password, or your account has been put to sleep or locked, you must take this up with the organisation you volunteer at. Three Rings technical support can not help you with these problems.
Second - tell the Three Rings team
If your local support people can't help, or you can't get in touch with them, please report the problem to the Three Rings support team. You can do this in two ways. Either:
When you contact us, please tell us:
- Your Three Rings username (but do not send your password)
- What you were doing when Three Rings went wrong (be as specific as possible)
- Exactly what went wrong (did an error message appear? what did it say? was there a status code?)
These reports help us to fix the system and make it better for you and for other Three Rings users: thank you!
Once you've contacted somebody, feel free to carry on using Three Rings.
Data Protection Enquiries
Queries relating to data protection e.g. subject access requests can be addressed to our Data Protection Officer, by email to firstname.lastname@example.org. We will carry out identity checks to ensure that such enquiries are legitimate.